Voltage Bet’s privacy policy

1. PRIVACY

At Voltage Bet, we take your privacy seriously. This Privacy Policy explains the types of personal information we gather when you interact with our services, the reasons behind collecting it, and how we use and protect that data.

The website voltagebet.com (“Voltage Bet”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and managed by Voltage Bet, operating under relevant iGaming regulations. This Privacy Policy is a key part of our commitment to secure and transparent data handling.

We may revise this Privacy Policy occasionally, and all updates will be posted directly on our site. We recommend reviewing this page from time to time to stay informed about how your data is managed.

2. INFORMATION COLLECTED

We define Personal Information as data that can directly identify an individual. This includes, but is not limited to, your full name, date of birth, residential or mailing address, email, phone number, and other related details.

When using our services or creating an account, you may be asked to share such Personal Information. This may include:

• Contact details (e.g., telephone and email),
• Billing and transaction history,
• Preferences regarding gameplay and platform usage,
• Feedback you voluntarily submit.

In addition to what you provide, we also collect technical and behavioral data through your interactions with our Website. This may include:

• IP address,
• Date and time of visits,
• Visited pages,
• Language settings,
• Crash logs,
• Browser type and version.

These logs are securely stored on servers located in the EU and/or other selected jurisdictions, which helps us maintain service quality and system integrity. No Personal Information is collected without your knowledge.

3. MEANS OF COLLECTING AND PROCESSING DATA

We gather data through your direct engagement with the site (e.g., sign-up, transactions, customer service chats) as well as indirectly via cookies and logs.

In addition, we may receive your data through:

• Verified third-party vendors,
• Technical providers processing payments,
• Customer acquisition partners (e.g., affiliate platforms),
• Marketing agencies with whom we’ve lawfully shared data.

Our agreements with any such third parties require them to meet strict confidentiality and data protection standards. We will only disclose your data to external entities in line with this Privacy Policy.

4. INFORMATION USE

We use your Personal Information to provide and improve our services, including but not limited to:

• Account management,
• Identity and age verification,
• Processing deposits and withdrawals,
• Security monitoring,
• Customer support,
• Participation in bonuses or promotions.

Additionally, we may use your data to:

1. Send you information about our own services, games, and offers.
2. Share selected offers from trusted marketing partners (only when legally permitted).

Participation in surveys or competitions is always optional. If you choose to take part, we may request details such as contact and demographic information to manage your entry.

By claiming any prize or reward, you authorize Voltage Bet to use your name for promotional purposes (unless restricted by law).

If you haven't opted out, we may send updates to your email or mobile phone regarding new games, exclusive deals, or third-party services we believe might interest you.

5. CERTAIN EXCLUDED DISCLOSURES

We may disclose Personal Information under specific circumstances, including:

1. When legally required to comply with court orders, subpoenas, or government regulations.
2. To safeguard our rights, enforce policies, or protect other users.
3. If a credible threat or unlawful activity (e.g., fraud, stolen payment info, manipulation of gameplay) is detected, we may share relevant data with financial institutions, regulatory bodies, and law enforcement.
4. Anonymized data may be shared with addiction research organizations to support responsible gaming initiatives.

6. ACCESS

You may choose to stop receiving marketing content from us at any time by:

• Updating your preferences via your account settings, or
• Using the unsubscribe link provided in emails, or
• Contacting our Customer Support directly.

Additionally, you may reach out to:

• Confirm the accuracy of your stored data,
• Request corrections or updates,
• Express concerns about how your data is being used.

If requested, and provided legal obligations don’t prevent it, we will stop using your information for promotional purposes. Please note, however, that certain data may be retained for legal compliance or dispute resolution.

7. COOKIES

Information Stored on Your Device

When you visit Voltage Bet, we may store small pieces of data known as cookies or local storage objects (such as Flash cookies). These help us:

• Recognize returning users,
• Save your preferences,
• Improve navigation and load speed,
• Deliver more relevant promotions.

These files do not allow access to your device or files beyond our platform usage.

Types of Cookies We Use

Strictly Necessary Cookies

Essential for basic features like logging in, placing bets, and making payments.

Registration Cookies

Store data from the sign-up process to personalize your experience and maintain security.

Session Cookies

Temporary files that exist only during your browser session. They allow seamless site navigation and expire when you close your browser.

Persistent Cookies

Remain on your device for a set time and help remember your preferences or login details.

Analytical Cookies

Help us track user behavior (anonymously) and improve the site layout and usability.

You can control cookie behavior in your browser settings. For detailed help, visit your browser’s official support section.

Flash Cookies

Flash cookies may also be used to enhance your interaction with specific site features. You can manage or block Flash cookies through the Adobe Flash Player Settings Manager.

Declining cookies may limit access to certain platform features or experiences.

8. CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS

To participate in real-money games or claim rewards, you may need to send or receive funds through third-party payment processors.

By using Voltage Bet’s services, you consent to us sharing the necessary Personal Information with these third-party electronic payment providers, which may include cross-border data transfers.

We ensure these providers are contractually obligated to protect your data and maintain confidentiality standards aligned with our own.

9. CONSENT TO SECURITY REVIEW

Voltage Bet reserves the right to conduct security checks at any time to validate your account details and ensure compliance with our Terms and Conditions and applicable laws.

By using our platform, you agree that we may verify any Personal Information you provide through third-party databases or services. This may include obtaining credit reports or background information where permitted by law.

You also agree to cooperate with such reviews and provide additional documentation or information if requested.

10. SECURITY

We employ robust security measures to safeguard your Personal Information against unauthorized access, misuse, or disclosure.

All sensitive data is stored on secure, encrypted servers within a protected network using advanced firewalls and intrusion detection systems. Our platform supports modern SSL encryption protocols (including 128-bit encryption) to protect data during transmission.

We also work only with trusted partners, affiliates, and service providers who implement strict security practices.

11. PROTECTION OF MINORS

Voltage Bet is committed to preventing underage access to its services. Our platform is intended only for individuals who are at least 18 years old (or the legal age of gambling in their jurisdiction).

We may conduct age verification checks and reserve the right to suspend or delete accounts if we believe a minor is attempting to access our services. Any Personal Information submitted by minors will be deleted upon discovery.

Parents or guardians who suspect unauthorized use by minors are encouraged to contact us immediately.

12. INTERNATIONAL TRANSFERS

As Voltage Bet operates globally, your Personal Information may be stored or processed in jurisdictions outside your country of residence, including countries that may not offer the same level of data protection.

By using our services, you consent to such international data transfers. We take steps to ensure all data processors and storage partners uphold strict privacy standards, regardless of their location.

13. THIRD-PARTY PRACTICES

Voltage Bet is not responsible for the privacy practices of third-party websites or platforms linked to or from our site.

If you interact with affiliate programs, promotional banners, or external partners through our Website, please be aware that any data collected is governed by their own privacy policies. We encourage you to read those documents before sharing any information.

We are not liable for the actions or omissions of third-party websites, and our Privacy Policy does not extend to them.

14. LEGAL DISCLAIMER

The services provided by Voltage Bet are offered “as-is” and “as-available,” without any warranties regarding uninterrupted or error-free operation.

While we take significant measures to protect your Personal Information, no online platform can guarantee absolute security.

We shall not be held responsible for indirect, incidental, or consequential damages that may arise from the use or misuse of your data beyond our control.

15. CONSENT TO PRIVACY POLICY

By using Voltage Bet’s website and services, you acknowledge and agree to the terms outlined in this Privacy Policy.

This document represents the full Privacy Policy in effect. It overrides any earlier versions and should be read together with our Terms and Conditions and other service-specific notices.

We reserve the right to amend this Privacy Policy at any time. Any updates will be published on our website. Your continued use of the services constitutes your acceptance of these changes.

In line with Article 77 of the GDPR, you may lodge a complaint regarding our data handling practices with the appropriate supervisory authority in your country of residence, employment, or location of the alleged violation.

16. OTHER WEBSITES

Voltage Bet may contain external links to third-party websites. These are outside our control and are not governed by this Privacy Policy.

We do not take responsibility for the content, data handling, or technical reliability of these external sites. You should always review the privacy policies and terms of service of any linked websites before engaging with them.